Working at NTT
The role of Client Project Manager is to develop and direct the planning / strategic planning of multiple projects related to client implementation. They oversee the coordination and management of employees and resources required to successfully complete client implementation projects, from initiation to completion within budget and on time, using either a waterfall or agile methodology.
Key role and responsibilities:
Oversee the execution and completion of client implementation projects
Oversee people who lead projects supporting the company-client relationship, ensuring customer satisfaction
Provides budget analysis, labor planning, and coordination of activities between client and company employees
Monitors project completion from initiation through delivery to meet revenue and cost projections
Oversees performance of the installation and client acceptance of capitalized equipment, enterprise software systems, or system integration projects or engagements
Serve as a mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing solutions to clients
Determine and define client implementation project scope and objectives
Prepare budget based on scope of work and resource requirements
Create the project management plan based on requirements and obtain sign off
Track projects cost to monitor compliance to budget
Develop and manage a detailed client implementation project schedule and work plan
Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
Utilise industry best practices, techniques, and standards throughout entire project execution
Monitor progress and make adjustments as needed
Measure project performance to identify areas for improvement
Oversee all incoming and outgoing project documentation and administration and develop relevant project status and related reports
Ensure that project milestones are met, project scope changes are aligned to budget and managed effectively
Action improvements from project reviews using artefacts from projects including historical metrics to improve current project processes and increase project quality delivery
Knowledge, skills and attributes:
Excellent communication and stakeholder engagement skills
Strong organizing, planning and administration skills
Strong attention to detail and accuracy
Strong interpersonal skills and extremely resourceful
Excellent analytical skills
Proactive approach with the ability to work independently and as part of a team
Ability to work under pressure and meet deadlines
Adaptable and flexible with sound collaboration skills
Ability to manage conflict using a solution-focused approach
Ability to solve problems creatively
Ability to complete projects according to outlined scope, budget and timeline
Ability to coordinate the activities of a variety of stakeholders to drive completion of projects
Software knowledge, e.g. Power BI, Project Web App
Academic qualifications and certifications:
Bachelor’s or equivalent degree in the relevant field of study
Relevant certifications, such as PMI, Project management professional, CAPM, PMP or Prince 2 etc.
ITIL V3/4
Customer Success certification will be an added advantage
Required experience:
Professional experience in project management experience in a cross-business unit capacity
Proven project management experience including high complexity, cross business unit projects
Experience using with project management software tools, methodologies, and best practices
Demonstrated experience managing the entire project lifecycle
Demonstrated experience coordinating operational tasks of a team
Demonstrated experience delivering client implementation projects
Experience delivering projects using an agile methodology
Experience interacting with client stakeholders on planning, progress tracking, communication, and escalation activities
Experience interacting with executive stakeholders and providing feedback in steering committee meetings
Apply via :
careers.services.global.ntt
