Head of Operations Human Resource Officer General Manager

The successful candidate will be responsible to provide overall leadership, guidance and direction to the hotel management team. He /She will be in charge of the day to day management of the hotel and its employees, as well as have accountability for budgeting, financial management and directing all services: front of house operations, food and beverage services, housekeeping, health club, conferencing, maintenance and security.
Key Responsibilities:
• Develop programs to increase and maintain occupancy at 70%• Assist in improving occupancies at sister hotel on the coast• Assist the Operation Manager at sister hotel on the coast on Turn-around strategies ensuring Self Sustainability and Profitability for both properties• Build a stable revenue base for both properties• Assist head of sales in creating marketing strategies• Develop routine Planned Preventive Maintenance schedules• Develop with the General Manager and Management Team annual operating plans for the hotel• Monitor achievement of operating plans.• Set standards into the daily operations of all staff and establish systems to monitor their consistency• Lead and manage the Departmental heads and coach and train them accordingly• Work with the HRM to oversee the Human resources aspect and processes in the hotel to ensure enough manpower to address fluctuating operational needs• Forecast budget/Revenue and operating expenditure for the hotel and monitor revenue and expenditure against approved budget with the Financial Controller• Put in place effective security systems• Ensure all hotel operations are compliant with all licensing laws, health and safety codes, labour laws, and other statutory regulations
Qualifications:
• Bachelor degree in Marketing/Business/Finance/Hotel Management• At least 5 years working experience in a Managerial position in a city hotel• Strong Commercial knowledge• Very creative – to bring new ideas and concepts• Strong organization skills and show great attention to details• Excellent customer service and committed to exceptional quality• Enthusiastic and energetic hands on individual with outstanding communication skills• Exceptional interpersonal skills with ability to build relationships and the staff
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