Key Roles & Responsibilities
Developing and implementing operational policies and procedures to ensure efficient and effective operations.
Work cross-departmentally with the Customer Service and Compliance Team Managers to optimise systems and processes, define best practices and ensure that all operations are aligned with organisational objectives.
Managing the day-to-day operations, handling and monitoring all escalations and providing guidance and decisions on escalated matters.
Ensuring that organisational processes remain legally compliant with regulations and standards.
Working directly with the CEO and CFO to manage budgets, forecasting and allocating resources to help meet business and strategic goals.
Work closely with the CEO in the strategic planning process and ensure key performance indicators (KPIs) are in place and targets are met.
Performing quality assurance controls to ensure the company’s products and services meet customer expectations and monitoring operations KPIs and metrics.
Owning relationships with all third-party partners (pay in/out) to monitor performance, seek performance improvements, and ensure partners are meeting defined SLAs.
Analysing data and trends to identify opportunities for process improvement and cost savings.
Develop product initiatives to support efficient processes and continuously improve operational efficiency.
Leading the internal communications and services updates to ensure all Frontline Operations teams are informed about product changes, services, and process updates regularly.
Leading the Frontline management meetings to review overall Frontline performance metrics, troubleshoot problem areas, and drive process improvement and innovations.
Overseeing Operations staffing plans and supervising, hiring and training new employees.
Monitoring the performance and productivity of the operations team as well as overseeing the performance of the Customer Services and Compliance teams, providing coaching, training and feedback to improve performance.
Using strong communication skills to foster a culture of innovation and productivity in the workplace
Required Qualifications:
Bachelor’s degree in Business or related discipline from a reputable university
At least 3-4 years leading operations role.
Desirable experience in fast-paced environments/ Fintech/Payments space.
Strategic leadership and analytical thinking skills.
Strong leadership, supervision, and training skills
go to method of application »
Use the link(s) below to apply on company website. Candidates who meet the required specifications and are enthusiastic about the role are invited to submit their applications to Fanisi HR Solutions via jobs@fanisi.net using in the email subject line before 27th March 2025. Screening is on a rolling basis. Only the shortlisted candidates will be contacted.
Apply via :
jobs@fanisi.net
