Head of Operations

Responsibilities

Coordinate the management team and Partnership Board in developing the firm’s strategy, business plans and budgets.
Implement the firm’s strategy, business plans and budgets as approved by the Partnership Board on the operations side of the business
Ensure that the business operating objectives and standards of performance are understood and owned by heads of departments of the business.
Oversee the development of policies, standards and procedures and be accountable for the implementation and enforcement of firm policies, standard and controls and to monitor practices at the operational level.
Participate in formulation, implementation and monitoring of both financial and operational objectives.
Oversee the Human Resource function e.g recruitment, skills audit, performance evaluation and all staff development initiatives.
Lead and collaborate with the management team to develop and implement plans for the operational infrastructure of systems.
Oversee the location, planning, equipping and maintenance of suitable office facilities
The Head of Operations shall be the Chair of the firm’s marketing committee. The committee is Responsible for supervising the firm’s marketing initiatives.
The Head of Operations is a member of the Knowledge Management committee and supervises any staff undertaking this role.

Qualifications

Degree in Business, Law, Commerce or Finance related field.
Proficiency in Microsoft Office
MBA will be an added advantage
At least 9 years working experience in Administrative, Financial and HR Systems
Excellent communication skills
Experience in strategic planning and execution.
Knowledge of contracting, negotiating, and change management.
Leadership and Team management skills at senior level