Purpose:
The Head of Operations (Technical) is responsible for maintaining the business operational efficiency and ensuring the business complies with industry standards and regulatory guidelines.
The role holder is also responsible for upholding best practices in underwriting and claims management, risk rating and arrangement of optimal reinsurance programs for the business .
Primary Responsibilities
In consultation with the CEO, develop, implement and oversee the operations business Strategy
Oversee underwriting and claims management.
New Business development and client retention
Oversee the existence of an efficient and optimal core operating system.
Supervise, lead, coach and develop the General business underwriting, claims and reinsurance operations team.
Ensure excellent customer experience and intermediary relationships
Oversee optimal reinsurance placement and risk management
Review existing products and develop new ones in line with customer needs and expectations.
Academic and Professional Qualifications
Bachelor’s Degree in commerce, Business, Law, or related discipline from a reputable university
A Master’s degree will be an added advantage
Professional qualification(s) in insurance eg. ACH, FCII or equivalent. – Member of Kor a relevant professional body
Experience
Ten (10) years’ post qualification experience with at least five (5) years in General Insurance Underwriting and/or Claims management
In addition, the candidate should have exposure to reinsurance treaty arrangements and related field
Skills and Attributes
Strategic leadership and analytical thinking skills
Strong leadership, supervision, and training Skills
Excellent communication and interpersonal skills
Strong people management skills
Excellent planning and organization skills
Ability to work under pressure
Excellent problem solving and decision-making skills
Knowledgeable with industry’s rules and regulations
Results driven & customer focused
Good negotiation skills
Strong preference will be given to candidates with the requisite qualifications, skills, and experience. If your career aspirations match this exciting opportunity, please submit your detailed Curriculum vitae and covering letter to reach us on or before 15th February 2021 through email address: hrvacancies@sanlam.co.keThe job title should be clearly indicated as the email reference. Only shortlisted candidates will be contacted.
Apply via :
hrvacancies@sanlam.co.ke
