Reporting to the CTO, the Head of IT Operations will provide direction for the day-to-day management, execution and delivery of IT Consultancy Services.
Job Responsibilities
Provide leadership and mentorship to a range of functions within the IT Operations: Project Management, Business Analysts, QA, Helpdesk and ITIL.
Partner with the business to understand the strategy and align IT strategy to support the business Responsible for the integrity of the work created by the teams. Strong leadership qualities are critical to leading and mentoring the team in the pursuit of delivering this service, scaling our teams and processes.
Have a strong technical vision and work with your teams to put a plan in place to get there. Work with others to develop a plan that combines the goals of the business, system and software strategies, and technical strengths and weaknesses to create a vision at scale.
Identify and infuse organizational metrics to continuously hold your teams accountable to high levels of performance.
Provide strategic direction, technical and business road maps, financial planning and oversight in support of these areas.
Oversee the formulation of IT policies, procedures, and performance management processes and measures.
Collaborate with all internal functions to understand the business we are building, and maintain the mantra to provide capabilities and deliver projects that provide competitive advantage.
Responsible for all Information Technology forecasting and budgeting and maintaining a lean team
Manage a customer-oriented help desk team, focused on day-to-day support of Bluesky’s clients
Prepare and conduct effective presentations; assess priorities and self-time manage through deliverables; and coordinate activities with diverse groups and individuals including senior business stakeholders.
Maintain strong alignment with business counterparts, e.g., business PMO and Finance alignment (for budgets)
Requirements
Capacity to think strategically to identify issues and develop long-term solutions
Demonstrated project management skills and strong business acumen
Ability to influence change across a matrix organization and collaborate with business and technology teams to deliver solutions.
Consulting/Problem Solving – ability to work in an advisory capacity to identify key technical and business problems, develop, and evaluate alternative solutions and make recommendations.
Experience and Education Background:
Degree in Computer Science/Information Technology/Information Science, Project planning management from a recognized University/Institution.
5+ years’ work experience in IT Project Management, with at least 2 years of managerial experience.
Experience in banking, Telecommunication or consulting industry will be a plus.
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