Role Context
To support the sustainable growth of the business it is important find, recruit, and retain the right talent in the organization. The Head of Human Resources & Organizational Development, Prudential Life Assurance Kenya, is responsible for managing the whole employee life cycle for all employees, including talent management, workforce planning, culture management, coaching and mentorship, policy formulation, employee relations and performance management. You will be partnering with a highly engaged team, that acts collaboratively to support achievement of the business’s people strategies. The Head of Human Resources & Organizational Development is part of the senior management team (SMT) and reports directly to the Chief Executive Officer, Prudential Life Assurance Kenya Ltd.
Principal Accountabilities
Act as a discussion partner and adviser for all human capital matters; manage the impact of change on the people during the transformation process while ensuring that all interactions with the group’s stakeholders (internally and externally) are handled consistently using the group’s values (ambitious, curious, empathetic, courageous, and nimble)
Partner with leadership to facilitate organizational development, design and change, to improve organizational effectiveness and the achievement of the business goals.
Management of resourcing, including attraction, recruitment, and selection, across the organization
Management of the reward cycle, including benchmarking and making recommendations on offers and pay increases, managing bonus recommendations and evaluating reward and recognition initiatives to ensure they support desired behaviours and remain market competitive.
Responsible to manage an effective and efficient HR operation with bespoke service delivery.
Collaborating with human resources colleagues in other parts of the Group and across Africa for developing, recommending and implementing policies, procedures and initiatives that support the organization.
Responsible for ensuring appropriate policies are in place to manage employee relations, including updating existing policies, designing new policies and communicating these effectively.
Coaching and developing managers, providing advice in complex policy and legal HR areas to ensure that the organization fulfils its responsibilities.
Management of the performance management cycle, including designing and putting in place effective processes and procedures, tracking and monitoring progress and quality assurance
Management of organizational development and engagement initiatives, including designing and putting in place initiatives to retain, motivate and develop employees across all levels, as well as ensure compliance with regulatory training requirements.
Executing and implementing Human Resources projects in timely manner
Champion change initiatives in the company in line with local and global guidelines, identify business change requirements, initiate and support continuous improvement.
Ensure business functions are appraised of corporate, legislative, compliance & policy requirements concerning HR service offerings including organizational design, Strategic Workforce Planning (performance management, talent management, succession planning & Retention, career paths, et al)
Collaborate with wellness partners to support Prudential’s commitment to staff wellness by implementing wellness programs that contribute positively to employees work performance.
Responsible for ensuring successful working HR relationship in a highly matrixed environment between local HR, Regional and Group centers of excellence and matrix managers.
Responsible for internal consultancy and facilitation drawing on best practices and Prudential’s proven methodologies and techniques to ensure that the business has a competent and reliable human capital base to meet its current and future human resource requirements.
Ensuring that the business has effective succession and career plans.
Running workshops and meeting briefs on people management issues, new policies and projects progress
Regular briefings on all aspects of HR people management for business functions
Producing presentations and reports as per the laid down terms of reference and schedule, and as otherwise required.
Champion all business communication relating to the people aspect of the business.
Prepare HR board packs and present to the HR Remuneration Committee of the Board in line with the corporate Board meetings program.
Promote effective employee relations by deploying appropriate employee engagement strategies and maintaining effective relations with all the stakeholders.
CEO’s principal people matters advisor and confidant.
Core Competencies
Strong stakeholder relationship management skills, able to build effective working relationships across a wide range of levels and locations, internally and externally.
In-depth and broad understanding of the Kenyan labour market and insurance industry – employment law, business practices, competitor SWOT analysis
Broad network of contacts in Kenyan preferable within financial services sector
Sound management and project management skills, ideally gained in a demanding international environment.
Excellent communication and interpersonal skills at senior management level within a multicultural environment with the credibility to influence the collaboration and teamwork through example and motivation.
Proven working experience as a HR manager with demonstrable record of professional achievements.
Passionate about people and overall business transformation
Demonstrable experience with Human resource metrics and analytics
Experience in process design and experience in working with HR systems.
Ability to architect HR strategy that supports the overall business strategy.
Excellent active listening, negotiation, and presentation skills
In-depth knowledge of Labour laws and HR best practices
Ability to facilitate conflict resolution and diplomatically diffuse situations.
Excellent organizational development knowledge and skills
Able to prioritize and manage complex projects and programs independently.
Ability to successfully work in a high activity, fast paced environment.
Ability to handle confidential information and sensitive situations considerately.
Qualifications
Masters in Human Resource Management or equivalent from a leading University
Certified Human Resource Professional (CHRP-K)
Be in good standing with the Institute of Human Resource Management (Kenya)
Must have a valid HR Practicing Certificate from IHRM, in accordance with the Human Resources Management Professionals Act of 2012
10+ years working experience of which at least 3 years in a similar senior position
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