Role purpose
The Head of Hospitality will report to the CEO, and will provide leadership as well as effective management, administration and run effective operations in the hospitality division and the hospitality management company.
S/he will provide strategic leadership through coordination of various activities in the Hospitality division as well as the Hospitality Management Company (HMC), to achieve set goals and objectives.
S/he will formulate and implement policies and strategies to guide division operations and serve as the link between the CEO, Board of directors, and properties.
Direct and Indirect Reports
Direct – Property managers, Hospitality division management team
Indirect – Service and Operations, Sales and Marketing.
Job Responsibilities
Provide support to the CEO and the Board, prepare briefing notes, discussion papers and make management recommendations and proposals on specific matters for CEO/Board approval as required.
Ensure full compliance to Hospitality division operating controls, SOP’s, policies, procedures and service standards.
Optimize property occupancy, and maximize on room/space yield revenue through innovative sales practices and yield management programs.
Establish a unique value proposition and brand visibility
Be fully accountability for achievement and management of on-going profitability of the division, ensuring revenue and guest satisfaction targets are met and exceeded.
Manage and review the allocation of company resources to ensure that the highest standards of service are delivered and maintained.
Provide monthly financial reports to shareholders/parent board on hospitality division, and relevant plans and business performance.
Drive operations and supervise the development process for new properties, ensuring timely completion of the projects.
Drive upgrading and renovation of existing facilities to meet industry standards.
Be fully accountability for achievement and management of on-going profitability of the division, ensuring revenue and guest satisfaction targets are met and exceeded.
Drive operations and supervise the development process for new properties, ensuring timely completion of the projects.
Participate and manage the recruitment and selection of a professional hospitality and properties team, ensure the team is well trained and developed.
Ensure compliance with all professional, ethical, legal and statutory requirements in the conduct of the Hospitality Management Company and Hospitality division.
Qualifications for the Head of Hospitality Job
Bachelor’s or Master’s Degree in hotel management or relevant field of study
6 – 10 years’ experience in hotel operations (preferably at General Manager Level or multi-unit hotel management experience).
Demonstrated mastery of multiple disciplines/processes in relation to the position including finance, hotel operations, revenue management, hotel industry sales and training experience, Owner relations management, among others.
Experience working with international Hotel brands an added advantage.
Key skills
Must be computer literate (MS Office, digital savvy etc.).
Must have a strong financial acumen (P&L, budgeting, forecasting, cost and waste management, etc).
Self-starter with high drive for results.
Strong problem-solving skills, demonstrated ability to manage multiple tasks and projects with strong attention to detail.
Strong communication, presentation, negotiation and conflict management skills.
Proven leadership and entrepreneurial skills, marketing/PR, change management and strategic planning expertise at senior level.
Excellent People skills, exceptional customer service abilities.
Ability to work effectively with a board of directors, and influence investors positively
A strong professional image and high ethical standards and integrity
