We are now looking for a Head of Fulfillment, are you interested? In this role, you will ensure customer value and happiness through an efficient service delivery.
As a Head of Fulfillment, you will support service sales directly or indirectly via the unit resources as you understand and align with the overall service delivery processes, models, and strategies.
You will have a role in the line organization (the operational organization), with the purpose to lead their area of responsibility aligned with the instructions. You will collaborate to ensure that work is executed within the scope of OHS requirements.
All activities in the Ericsson group are performed under the responsibility of one or more Line Managers. Line Managers act per the Ericsson Leadership Framework and promote Ericsson’s values, ethics and culture of the organization to ensure excellent performance.
Responsibilities:
You will ensure service delivery execution
Responsible for driving and supporting services sales
Build a productive work environment for individuals and own organization
Drive performance management (process)
Drive competence management
Conduct Resource management
Look after unit finance within your group.
Key Qualifications:
Education: M.SC, MBA or equivalent through experience
Min years of experience: 10 years of experience in Program management & Delivery
Domain experience: Digital Services, i.e. Core & Cloud, BSS(Business support system)/OSS(Operations support system)
Deep understanding of Service Delivery process, models, and strategy
Knowledge of the sales process
Customer and market insight
Excellent Social and communication skills
Financial acumen and skills
Formulating strategies and concepts
Adhering to principles and values
Leading, supervising, and responding to change in a high pace environment.
