Head of Department-M-PESA Product Development & Operations – ()

Description
We are pleased to announce the vacancy for a Head of Department-M-PESA Product Development & Operations within Financial Services Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Detailed Description
Reporting to the Chief Officer Financial Services the position holder will be responsible to set and manage the M-PESA Product, including roll out, -on going performance and enhancement of the product, also set and manage the M-PESA Product, including roll out, -on going performance and enhancement of the product.
Job Responsibilities

Manage the development roadmap in the country including local & Vodafone requirements
Scope future generation platform with key role being customer feedback to Vodafone & Champion continuous improvement of the platform together with IT/Tech and all other teams.
Oversee platform issues to ensure input for capacity planning responses’ are within SLA.
Manage the development and documentation of Business case for new/enhancement  to products  and services for presentation
Define product requirements for customization to meet specific customer  needs and liaise with the technical team to ensure correct  implementation
Manage the testing of new/enhanced functionality ,tariffs and business rules prior to implementation
Development of new processes  and framework development for the M-PESA Channel
Ensure both Kenyan and international product development activities  are coordinated
Project Manage the delivery of new functionality and system enhancements to the market.
Pilot of functionality where required
Identify & implement local changes for process improvement, in liaison with relevant stakeholders
Develop and document new processes and procedures for new and existing products and service
Support the audit team and ensure audit report is accurate and reflects the reality
Ensure open audit items are updated and closed as per the agreed timelines
Escalate and develop controls to mitigate the risks when delivery of fix is not visible.
Develop controls and monitor them to minimize the business risks
Identify the call contributors and work around the same to reduce them.
Work closely with CM, retail and other stakeholdersto support call reduction initiative
Act as the liaison for other M-PESA  operators wishing to learn in general or in detail about the practical operation   of M-PESA in the  Country
To effectively manage Staff and resources through effective monitoring of performance.
Manage the liaison between  the core M-PESA talent  in Vodafone and the local team on commercial  and technical  Operations
Delivery & reporting of all KPI’s to Safaricom & Vodafone
Share input for budget forecast as well as develop and manage Capex & Opex budget.

Qualifications
Job Requirements

Honors Degree from a recognized university
8-10 years’ experience in a Call Centre/Marketing division of a blue-chip service oriented, at least 4 years of which should be in a leadership position with strong background in designing & implementing experience & retention initiatives.
Demonstrated commercial acumen capability
A highly motivated person with a positive attitude towards work, innovative, creative, results oriented with excellent analytical skills.
A proven team player with excellent communication and interpersonal skills.