Head of Department, ECommerce Principal Security Architecture

Brief Description
Reporting to the Director – Enterprise Business Unit, the position holder will be responsible for developing, driving and implementing the e-commerce strategy to maximize sales, with a persistent emphasis on customer acquisition, conversions and maximizing average order value
Detailed Description
Responsible for the overall strategy to ensure revenue growth through customer acquisition;
Define and direct CRM strategy to increase retention levels, purchase frequency and brand advocacy;
Develop and execute the multi-channel trade, marketing, communication and content strategies in collaboration with the retail, marketing and product teams;
Manage and develop the website (and sub-sites) to optimize new customer acquisition, sales and brand experience;
Collaborate with cross-functional partners to manage all aspect of the E-Commerce business including, business planning, content strategy and development;
Serve as the primary contact within e-commerce organization for cross functional partners;
Ensure proper management of customer experience including design aesthetics, content navigation, information architecture, branding/marketing and functionality;
Continually review the relevance and commercial potential of new areas of digital development and make recommendations;
Build and direct a cohesive team of internal and external personnel to effectively develop E-Commerce solution
Job Requirements
Degree in Marketing/ ICT or business related;
Work experience of 8-10 years preferably in online marketing;
Proven track record in managing websites;
Extensive experience working with web analytics tools e.g. Webtrends, Ominiture;
Must have Project Management experience;
Ability to work collaboratively across the business, and engage internal and external stakeholders
Strong decision-making, organizational, planning and problem-solving skills;
Confident, enthusiastic and strategic with strong leadership and influencing skills
 
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