The Head of Connectivity is accountable for leading and executing strategic initiatives related to internet and data connectivity solutions, while driving operational efficiency and client satisfaction. The role drives the business plan for the connectivity portfolio, delivers the short and long-term growth strategy, ensuring service delivery and a superior client experience.
Key Roles and Responsibilities
Develop and execute a connectivity strategy that aligns with business objectives, ensuring revenue growth and market differentiation.
Expand and enhance connectivity solutions to meet evolving client needs.
Identify and capitalize on new market opportunities, partnerships and innovations.
Lead and mentor agile teams to ensure effective implementation of agile methodologies, fostering a culture of continuous improvement and collaboration that drive efficiency, innovation and high performance.
Oversee the call centre, support, network operations and planning teams to ensure seamless and uninterrupted connectivity services.
Establish and enforce SLAs, operational agreements, and performance metrics that ensure service excellence.
Enhance service delivery and fulfillment processes to maximize client satisfaction
Work closely with sales and customer success teams to ensure connectivity solutions are positioned effectively and deliver strong business value.
Owns the financial performance of the internet and data connectivity portfolio, balancing cost efficiency with revenue growth.
Knowledge, Skills, and Attributes
Fluency in connectivity solutions and technology-related topics, with a natural interest in technology as a business enabler.
Demonstrated financial capability and business acumen.
Entrepreneurial mindset with a deep understanding of market dynamics and customer needs.
Strong influencing and negotiation skills to drive internal and external alignment.
Experience leading high-performing, cross-functional teams in a fast-paced, technology-driven business.
Understanding of project delivery methodologies, service fulfillment, and operational execution.
Strong communication and problem-solving skills
Academic Qualifications and Certifications
Bachelor’s degree in Telecommunications, Computer Science, Engineering, Information Technology or a related quantitative field (preferred).
MBA or master’s degree in business, Technology Management or a related field (preferred).
Executive leadership, ITIL, PMP, CX, Agile and Scrum certifications are beneficial.
Experience Required
At least 10 years of leadership experience in a telecommunication or technology related field
Strong track record of implementing and leading a successful strategy while delivering on financial goals and long-term operational improvements.
Experience managing and leading high-performing, motivated, cross-functional teams
Technical understanding of industry trends and the ability to engage with clients.
Understanding of Agile methodologies and the scrum framework
Apply via :
careers.services.global.ntt
