Head of Branches Head of SME Relationship Officer Community Banking – Molo Relationship Officer Community Banking – Meru Relationship Officer Retail Banking

Sector in Administration / Secretarial , Project Management

Job Description
Working closely with the Head of Retail, Bancassurance and Branch Network and Senior Management, Formulate and Implement the Overall Business Strategy for the branch network, with the main objective of assessing the business opportunities and growing the liability portfolio, the asset portfolio and Bancassurance, through client acquisition and retention; and ensuring quality of the portfolio.
Manage the entire branch network and offer leadership to regional managers and staff in formulation and implementation of business growth and development strategies at branch while ensuring a stable control environment.

The job holder is expected to aggressively drive the branch network growth and profitability targets by identifying, developing and maintaining profitable relationships with customers and other stakeholders.

Develop business strategic plans that provide clear direction on the business objectives for the branches.
Ensure SMART target setting, monitoring and timely submission of both target documents &appraisal documents within set timelines in the allocated branch network.
Lead business growth and development of the branch, agencies and other alternative service outlets attached to the branch.
Manage and lead the branch team in achieving/ surpassing the set business targets
Provide superior level of customer relationship management and promote the sales and service culture through coaching, guidance and staff motivation;
Drive sales of all products and services at branch level through offering leadership and motivation to the sales team, sales drives, liaison with key relationships among others;
Offer leadership to Regional Managers and staff in a manner that promotes motivation, efficiency, mentoring and to ensure high levels of discipline.
Development of a high performing team at branch level through training, mentorship, and special assignments
Monitor and ensure 100% compliance to all the company policies, processes, procedures and other controls
Lead in optimal utilization of people, financial and technical resources within the branch network.
Budget planning and cost management; Continuous evaluation of branch network financial performance against budgets and taking remedial actions where necessary.
Lead the RMs in the promotion of Faulu’s brand visibility and image: Being the Key liaison point with the community, participate in community affairs to increase the company’s visibility and to enhance new and existing business opportunities.
Offer leadership to regional managers, branch managers and their staff in a manner that promotes motivation, efficiency, mentoring and to ensure high levels of discipline
Initiate, nurture, and ensure profitable business relationship and Partnerships with the customers, community and government structures.
Help develop market driven products and services for market expansion
Working closely with other stakeholders, to initiate and ensure implementation of digital channel adoption expansion and optimization efforts to deliver the desired efficiency.
Ensure the implementation of BCPs in all regions of the bank network.
Communicating and reinforcing the AML-CTF compliance culture established by the board.
Implementing and enforcing the board-approved AML, KYC & CFT policy within the region and Branch.
Develop and oversee all branch market-related activities to ensure maximum returns through the Regional Managers.
Assist Regional Manager in generating meaningful and value-added customer solutions, thereby achieving maximum business development.
Approve leave for Regional Managers in the branch network.
Consolidation of the regional Budgets
Liaise with other stakeholders in fostering the growth of business in the branch network.
Working with HC and Head of department to ensure adequate and optimal branch staffing across the branch network.
Any other role allocated by the supervisor