Position scope:
Responsible for managing end-to-end operations, processing, maintenance and enhancement of the Bank’s Networks and Infrastructure for smooth business operations and attaining of strategic corporate goals and objectives.
Key responsibilities:
Accountable for day to day operational, processing, administrative and maintenance tasks of Bank’s Infrastructure.
Providing high availability of all bank’s systems and services
Manage the day-to-day Data Centre tasks & maintenance of the data center environmental facilities
Enforcing compliance and adherence to SLAs for all service providers and vendor management.
Monitoring and managing entire Bank’s network for optimal uptime of the LANs and WANs.
Working with other ICT and business teams to achieve business targets and customer service in Line with Bank’s strategy.
Ensuring Disaster Recovery (DR) and BCP capabilities for all systems in the bank including Quarterly testing.
Fast tracking audit and risk register issues and ensuring the gaps are closed.
Managing Infrastructure, Networks and team engagement for better Performance and productivity.
Establish a planning process for review of performance, security, quality and capacity of all Hardware, Servers and PCs
Continuously monitor and report the availability, performance and capacity of hardware resources
Management of reliable, quality and secure servers within approved industry standards in order to optimized technologies
Participate in partnership with service providers to reduce Total Cost of Ownership
Plan and implement ICT Hardware systems as part of the Bank’s Business Continuity Management
Stays current with technological developments in systems administration technology and recommends ways for the Bank to take advantage of new technology in hardware and data center.
Position requirements
Skills & Experience:
Bachelor’s degree in ICT, Computer Science, Information Systems or a related field.
Project Management, ITIL Certification
In depth knowledge and experience in ICT Hardware, Operating systems and systems operations.
Post graduate degree
Professional qualifications (CPA, ACCA, AKIB)
Knowledge of Banking industry, standards and procedures.
Ten (10) years’ relevant experience in IT field four (4) in a management position in Networks and Infrastructure. environment
ICT Strategy development
ITIL Governance Standards
Core banking systems
Enterprise Architecture
Disaster recovery planning
Business Continuity planning
Infrastructure development
IT Security and Security appliances
Data Centre Management
Systems Administration
Service Desk Analysis
Server Management
Leadership and management
Good communication skills.
Ability to maintain and promote a positive attitude and work environment by leading through example
Team player and ready to work under pressure
Performance Management and team building
Professionalism
Integrity and honesty
