Job Overview
Reporting directly to the Manager, the Head housekeeper will be responsible for providing leadership and direction in the housekeeping department. Responsible for planning, organizing, and developing the overall performance of the housekeeping operations in accordance with the set standards, and assuring that the highest degree of quality guest care is maintained at all times.
Supervise and conduct daily detailed inspection of guest rooms, public areas, back of the house and outside of the hotel to ensure compliance with THE DON HOTEL Brand Standards of Excellence, health/ sanitation standards and regulations.
Conduct pre- shift briefing on daily Basis.
Maintain clear and efficient communication and coordination with the Front Office and Food & Beverage Departments.
Follow up on maintenance/ equipment issues with technician for simple and quick repairs.
Delegate assignments and supervise all Housekeeping staff
Observes service behaviors of employees and participates in the employees’ performance appraisal process, giving feedback as needed to strive to improve service performance.
Empowers employees to provide excellent customer service within guidelines.
Monitor and perform inventories weekly / monthly to ensure enough guest supply, linen supply and uniform.
Coordinate and ensure that Room Linen/ terry, guest clothing and beddings are correctly processed and returned in a timely manner.
Qualifications
Minimum 3 years hotel experience as an Head/ Executive housekeeper in a 3- 5 star hotel
Diploma in housekeeping management from a reputable institution
Strategic, planning, problem-solving and analytical skills
Team supervision experience
Strong leadership ability
Proficient in Microsoft Office, Xcel, Power-point and general computer skills
Excellent technical housekeeping knowledge
Managerial, Organizational and Training Skills
Excellent Communicational skills and Presentation
Good understanding of housekeeping financial management
Specialty knowledge in customer care
Strong interpersonal skills with customers/clients and internal colleagues
Fluent in written and spoken English
If interested in this position and meet the minimum requirements.
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