In your role as the Guest Relations Executive, you will consistently exceed Guest expectations by providing highest levels of Guest satisfaction, acting as an Ambassador for the Hotel.
What is in it for you:
Global Accor benefits
Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world
What you will be doing:
Ensure all members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service
Meet and greet VIP guests personally
Update and maintain repeat guest history system
Send prepared welcome cards and amenities to room prior to guest arrival
Ensure to interact with the guests & enable the team to understand guest requirements.
Liaise closely with Concierge for Hotel events, restaurant promotions and special VIP requests or preparations.
Prepare compendiums prior guest arrival and check-into system if necessary
Maintain close contact with Concierge for new arrivals and departures
Take initiative to add a personalized experience
Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
Your experience and skills include:
Previous experience as a Guest Relations Executive is required
Diploma in Hotel Management or related field
Service focused personality is essential; experience is an asset
Prior experience working with Opera
Fluency in English; additional languages are a plus
Apply via :
careers.accor.com
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