Our client is a medium sized hotel and conferencing facility in Nairobi. They would like to a hire a Guest Relations cum Animator to handle the conference clients and families.
S/He should offer high quality service to the conference guests in addition to being involved in formulating and coordinating entertainment programmes for children during weekends.
Responsibilities
Welcome guests in a friendly and professional way
Help prepare welcome folders for the conference guests
Attend to special guests (e.g. VIPs) and answer their inquiries
Anticipate guest needs and build rapport with customers
Create an animation/entertainment programme for the hotel
Communicate and perform duties and activities on their own and as part of a team
Encourage guest participation in activities
Maintain costumes or props
Interact with guests and have a friendly relationship with hotel staff
Provide information about facilities, programs and other services
Address customer complaints and escalate to management when needed
Job Qualifications
Degree in hotel management or relevant field
Proven experience as a Guest Relations Officer or Animator
Excellent Communication skills
Good Customer service skills
Excellent organizational and time-management skills
Ability to interact with high level individual personalities
Ability to interact well with children
Proficient knowledge of Microsoft applications
Motivated, creative, energetic and able to work well on their own and also as part of a team
Culturally sensitive and ability to adapt easily
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