Job Purpose:
The main function for this job is to attend to the guests courteously, offer excellent customer service and promote the guest house to bring in more revenue to the company.
Main Duties and Responsibilities
Market the facility to bring in new customers for accommodation, conferencing and other outdoor activities.
Handle guest complaints and concerns in an efficient and timely manner.
Coordinate and perform guest relations tasks to ensure excellent customer relations to the guests.
Come up with sales strategies to increase the facility revenues such as online booking and other competitive market tactics
Maintain up-to date information on room rates, current promotions, offers and packages
Ensure excellent housekeeping by supervising the cleaners.
Collect Guest feedback during guest departure along with his likes and dislikes.
Perform basic cashier functions as required.
Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
Ensure good food production by supervising the chefs and food service to the guests
Job Specifications
A diploma in relevant field especially in business management.
Minimum 4 years’ experience in hospitality industry and in a relevant positon
Must be guest service focused and a team player.
Must have a strong business development skill and able to meet sales targets
Must have strong organization and interpersonal skills
A person with positive attitude and outgoing personality.
Must have professional in demeanor and presentation.
Self-motivation and independently working competencies are required
Strong interpersonal and organizational skills
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