Job description
Reporting to the Director of Sales and Marketing, Group and Events Sales Manager will ensure that Comprehensive consultation and mentoring of the Group & Event organiser under consideration of the client’s detailed needs & expectations with the goal to ensure optimal utilisation and selling of the hotel’s conference & sleeping rooms and revenue maximization in compliance with Kempinski standards.
Guarantee the consolidation and advancement of the hotels market position by setting and meeting new standards in response and follow up time and focusing on the conversion of the enquiries to definite bookings.
He/she will ensure that Group and Events Sales team achieves their revenue objectives and the hotel achieves its financial objectives.
Villa Rosa Kempinski
Villa Rosa Kempinski is a Five Star luxury hotel situated on Chiromo Road, the hotel is just a 5-minute drive to the city centre, and 20 km from Jomo Kenyatta International Airport.The hotel boasts of 200 stylishly-designed and tastefully-decorated rooms and suites spread on 10 floors, 5 themed restaurants, varied conference rooms plus Kempinski The Spa.
Main Responsibilities
Direct receipt, qualification and coordination of event & group requests (incl. leads, RFPs, etc.) defined by their direct supervisor.
Handle requests according to the relevant standards within a maximum of 5 (business) hours of its receipt.
Apply the Kempinski MICE SOP’s from group enquiry to contracting.
Ensure the ideal and most effective utilisation of the meeting and conference rooms.
Carry out site inspections with potential MICE clients in coordination with the Field Sales department.
Realise up sell possibilities to meet and surpass Group & Event budget goals.
Thoroughly input, supervise and maintain the requests in the Opera S&C System according to the data input standards.
Create activities to ensure ongoing maintenance of bookings.
Generate proper proposals and contracts.
Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues.
Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection before handing over to the Event Manager (or to the Group & Event Coordinator).
Ensure a proper handover of the converted business to the Event Manager / Group & Event Coordinator with all relevant information forwarded.
Introduction of the Event Manager / Group & Event Coordinator to the client.
Conduct exit interview with important customer after their event – asking for future business.
Cross-sell to other hotels within the Kempinski Group (and GHA).
Conduct regular competition checks.
Review monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximises its revenue.
Proper maintenance of LOS/CAN and UNC business.
Further administrative tasks and other possible assigned duties.
Performs any other duties as assigned to them by management.
Conduct scheduled sales calls Upsell and cross sell all products and properties.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Qualifications
Degree/Diploma in Hospitality.
3+ years in luxury hotel
3+ years in Sales, Groups & Event management.
Strong computer skills, including Microsoft Office, (Excel/PowerPoint/Word)
Micros Fidelio Opera and Sales & Catering
Applies a professional, confidential and ethical approach at all times
Experience in a similar role and proven track record may be considered in lieu of specialized education
Strong people leadership skills
Good communication skills
Fluent speech skill; Knowledge of the English language is mandatory
Sound, checkable previous employment references
Strong leadership and analytical skills
Ability to quickly adapt to a constantly changing market with a revenue positive effect
Be proactive in achieving Event & Group revenue goals
Relevant experience in Event & Group management. Hotel Operations experience a plus
Analytical approach to problem solving and demonstrated ability to “think out-side of the box”
Ability to remain calm and composed under pressure
Positive winning attitude, adaptable and ready to take on new challenges.
