Department lead Responsibilities:
Oversee relationships with vendors, tour operators, hotels etc. and ensure that they meet our quality standards and offer flexible terms and competitive prices.
Oversee client information and financial records.
Managing a departmental budget and forecasting budgetary requirements.
Identify ideal customer profiles and map customer journeys to identify the gaps in customer experience across all touchpoints, for all kinds of customer interactions, transactions and engagements – from purchase to product return to customer support.
Liaise with internal teams to ensure that gaps in the customer experience- irrespective of where they occur in the journey – are plugged.
Regular communication with internal stakeholders and other customer-facing teams to identify gaps and opportunities.
Raising red flags wherever the business process – billing, installation or anything pre or post-sales – needs correction to ensure the customer has a seamless experience with the company.
Collect, track and analyze customer feedback and suggest improvements internally based on the insights gathered
Monitor competition and Identify opportunities to reach new market segments
Come up with recommendations to better company efficiency & improve customer satisfaction on group trips
Organize communication efforts for upcoming trips – work with the team to ensure we are providing useful information to clients before each trip
Act as the main point person for major customer service complaints as well as all ongoing trip updates and co-ordination concerns
Manage a small team of experienced coordinators and ensure they carry out their responsibilities during the trip
Ensure proper approval for customer discounts, trip credits/transfers
Travel Role and Responsibilities
Part of your position will entail occasional traveling to some countries on our group trip calendar list and ensuring each trip goes smoothly
Stay up to date with the latest travel trends and incorporate them into future experiences for clients
Liaise with vendors, exhibitors, and stakeholders during the event or travel planning process to ensure everything is in order.
Working hours
This is a full-time remote position requiring approximately 40 hours per week
You will be paid every month by the 25th of each month
Qualifications:
Proven experience in travel industry trends, team management, and travel planning.
Strong understanding of business operations and strategic planning.
Knowledge of luxury travel destinations and experiences
Exceptional organizational, communication, and leadership skills.
Ability to handle multiple projects simultaneously and meet tight deadlines.
Tech-savvy with proficiency in travel planning software and tools.
Customer-oriented mindset with a strong focus on enhancing customer experience.
Bachelor’s degree in a relevant field is preferred and willingness to travel as needed.
Looking for a seasoned travel agent who can join our team full time
Understands what it takes to provide excellent hospitality and is numbers oriented
Apply via :
airtable.com
