Responsibilities
Global Business Process Improvement,Re-Engineering and Systems Design
Provides input and recommendations on enhancements to system capabilities to Jhpiego Management and the Software Development teams
Monitors system efficiencies andIdentifies/maximizes opportunities to use information technology for business process improvement
Gathers organizational and systems requirements from stakeholders and conducts analysis used to inform system modifications
Works in accordance with and applies full understanding of business processes in all Jhpiego countries and Statutory laws
Organizes and runs multi-country and multi-users workshops to gather business needs
Assists subject matter experts (SMEs) and business stream leaders in automating current business operations into JEMS to support the Jhpiego country offices support and program areas
Collaborates with team members on continuous improvement developments/deployments and acts as lead on related projects
Collaborates with developers and UX staff to develop user-friendly pages
Fosters business partnerships with key staff to improve current processes
Identifies Reporting needs
Supports staff on change control, systems update, and Data migration, verification and validation
Assist in maintaining system protocols by writing and updating procedures
Makes recommendations on ways to improve systems by studying current practices
Analyzes business process issues and/or problems and provides consulting assistance to system users;
Advise Business owners and Department heads on possible solutions and makes recommendations based on findings by developing mockups and system design to resolve business issues
Quality Assurance and Testing
Runs tests on new products to ensure that the product meets the user requirements and is effective
Supports the deinfition, development and implementation of quality assurance practices and procedures, end user test plans and other QA assessments
Runs test cases and Scenarios/multicountry
Conducts unit testing (1st and 2nd level testing) and integration testing
Monitors Automated testing using global best practice methodologies
Systems Monitoring and Review
Researches user issues, performs upgrades and maintenance and implement system modifications.
Supports root cause analysis (RCA) of issues
Change Management,and User Adoption, Training and Knowledge transfer
Supports the business through systems and process changes
Supports communication between ISTS and business stakeholders during periods of change
Develops and documenting User Adoption Strategies to improve the change process
Supports users on change control and system updates
Maintains system protocols by writing and updating procedures
Works with support staff with User guide manual development and training exercises
Provides technical end-user support
Reviews, analyzes, and documents business processes and user needs, including workflow, program functions, and steps required to develop or modify computer programs
Works with support staff on User guide manual development and end-user training
Maintains system protocols by writing and updating procedures
Compliance,Audit and Systems Security support
Monitors and maintains Jhpiego’s system integrity and security in Collaboration with security leads, in developing global requirements and systems permissions
Administers user accounts and authorizations/permissions (Systems requirements matrix) and/or related activities.
Required Qualifications
Bachelor’s Degree in IT or related
Minimum 5 years work experience in global business process improvement, re-engineering and systems design
Excellent analytical skills
A systemic and process-oriented thinker and problem solver
International development experience
Up-to-date and extensive knowledge of technologies and technology standards
Strong change management and decision-making skills
Excellent verbal and written communications skills/experience including presentation and facilitation skills, team building and coordination
Excellent organizational skills, ability to manage several major activities simultaneously and work in a complex environments with short deadlines and intense pressure to perform
Proven ability to assess business needs and translate and implement them into relevant solutions
Familiarity with project management approaches, tools and phases of the project lifecycle
Business analysis certification
Apply via :
jobs-jhpiego.icims.com
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