Job description
Objective of the role:
We are looking for a CVM Business Operations professional who will act as a consultant to support one of our clients in the region / zone by suggesting and driving Business Operations.
The outcome expected are as follows:
Achieve Client’s net incremental revenue target by leading revenue planning and strategy
High client satisfaction achieving trusted advisor status
On time campaign delivery, on-budget deployment of projects and On-time payments are made
Make sure revenue/gross margin and profitability targets from the client are achieved
Roles and Responsibilities
Drive customer value management strategies and Lifecycle management leverage Comviva’s Platform
Consult Client on Segments and Revenue enhancement
Interact and manage relationship with Country’s CXOs and Marketing Heads
Make a valuable contribution to the client’s Customer Value Management practice and contribute to policy making.
Build and maintain a solid understanding of the client’s infrastructure, business objectives and processes to become a trusted advisor for all issues related to Customer Value Management strategy, operations, performance and revenue generation.
Develop/define & implement marketing program/campaign drives to enhance service penetration & increase revenues for the client.
Ensure the campaign-to-market process for assigned campaigns is managed maintaining high standard and within SLA.
Manage product release updates and involve in Data Analysis and Reporting.
Provide ad-hoc reporting support for the Customer Value Delivery Management and client to evaluate campaign performance.
Identify and make recommendations for actions to improve campaign performance and drive incremental revenue and other campaign KPIs Continuous Improvement.
Negotiate, agree and maintain & monitor Service Level Agreements with the client within company’s or unit’s policy guidelines.
Study market requirements on an on-going basis to identify opportunities for incremental revenues.
Skills:
Functional:
Strong experience in Telco CVM, Big Data and Machine Learning
Experience in Customer Delivery Management and Business Operations in Telecom domain
Hands-on experience in revenue enhancement and campaign management.
Good at research and statistical reporting using data from consumer database.
Behavioral:
Bias for action and can break down complex problems into steps
Understanding of domain (end to end) and other players in the ecosystem
Ability to logically create, evaluate, analyze and present business numbers to customers/senior management
Excellent verbal and written communication skills, Interpersonal skills
Good on business numbers understanding and ability to logically create, evaluate, analyze and present business numbers to customers/senior management
Total Experience: 8-12 years
Qualification : B.Sc /B. Tech / M.Sc / MBA / Graduate
