Duties and Responsibilities
Learn with passion and diligence new business scenarios and process to constantly improve his/her ability to deliver an outstanding customer experience
Share the Values of Integrity, Respect, Innovation, Professionalism and Commitment and apply them on his/her daily working and personal life
Understand in deep the assigned role and provide his/her best effort to fulfil the duties with the highest level of professionalism and commitment
Manage the interactions with each client’s customer to deliver the best possible customer experience
Improve constantly his//her soft and product skills following diligently training and coaching programs
Managing each interaction channels (voice, chat, email, social media, etc.) at his/her best to deliver the best customer experience to each customer
Adhere to the Company policies and process and participate actively to their improvement
Maintain a proper balance in each interaction, managing professionally any possible critical situation or emotion
Provide the required service (information, assistance, support, etc.) to each customer, satisfying the customer needs through a thoughtful exploitation of procedures, tools and personal competence
Follow supervisor and managers indications and provide feedbacks and proactive hints whenever possible
Key Requirements Skills, experience and qualification
German language Level Proficiency B2,B3, C1 and above.
2years and above experience working in a call center.
Apply via :
recruitment@britesmanagement.com