The candidate should have the ability to exercise independent judgment and discretion in the development, implementation and communication of business plan that aligns with the Directors strategies. Responsibilities are including but not limited to the following:
Real Estate General Manager Job Responsibilities
Business Strategy
The GM is responsible for the creation and overseeing the smooth operation of the Mall and its environment that ensures both internal and external customer satisfaction maximizing Mall occupancy and profitability. This would require the ability to collaborate with peers, upper field leadership and cross functional partners;
Forecasting increase in sales and incorporating calculated risks to generate sales growth;
Identifies creates and manages the execution of mall business plan that drives key performance indicators and maximizes on business opportunities;
Trains and develops team of business acumen to drive the business performance;
Leads weekly management meetings that align with drive for increasing footfall and business strategy.
Leases/Mall Systems & Policy& Procedures/Finance/Statutory Compliance
A good understanding of commercial leases and ability to work with the lawyers and potential tenants to seal the deal and follow through until lease has been executed;
The GM will be an expert in mall systems/policy & procedures;
The GM will oversee the entire finance function of the mall including budgets for marketing events/functions. The GM will be responsible for optimizing internal resources to ensure that all rents and other receivables are collected in a timely manner. The GM will also be responsible for highlighting “risk cases” in a timely manner for action;
The GM will ensure that all statutory obligations are complied with in a timely manner (includes fire & safety standards/health & safety/licenses/statutory returns and remittances, etc.).
Interpersonal Skills Effective interpersonal and communication skills at all levels and ability to negotiate contracts with service providers and work with field staff for the smooth operations of the mall;
Excellent written, verbal and presentation skills required;
Ability to interact cooperatively and work as a team towards a common goal.
Customer/Shoppers Engagement/Annual Marketing Plan Preparation & Execution Exemplifies the expectations of tenants/shoppers and works in harmony with the stakeholders;
Ability to appropriately deal with tenants and resolve disputes amicably;
Prepares an annual calendar of marketing events and follows through with the ability to adjust should the need arise;
Leads involvement in drive for shoppers and community awareness and loyalty;
Builds customer loyalty through in-mall experience and utilization of social media and email distribution of events;
Daily Operations
Oversees and ensures efficiency of all daily operational procedures of the Mall.
Core Competence Skills
Business acumen
Building effective teams
Finance & legal
Customer focus
Report preparation and presentation
Delegation
Monitoring & Directing others
Ability to stay focused under pressure
Managing different players effectively
Dispute resolution
Qualifications & Experience for General Manager Job
Degree in real estate related course/Land economics mandatory. Masters preferred.
Management course an added advantage.
Minimum 15 years experience of which 5 must be in real estate senior management level.
Duty station: Nairobi. Anticipated start date: Immediately. Salary: Please DO NOT APPLY IF YOU ARE EARNING BELOW 300,000 GROSS PAY PER MONTH.
