General Manager Front Office Associate (Spa)

The primary role of the job is to ensure the entity’s performance (including but not limited to procurement, operations, business administration tasks, and HR). The job holder will be expected to provide result and solution-oriented work, reporting directly to the board of directors.

Key Responsibilities:

Manage the overall performance of the business, setting sound financial systems and operational decision-making
Ensuring that the company is staffed with competent people (i.e. recruitment and training)
Initiating and applying all the necessary managerial/internal controls
Assess, manage, and mitigate risks
Monitor and forecast upcoming levels of demand for both finances and resources
Ensure documents and forms are submitted correctly and timely
Update applicant database daily
Reconcile and code receipts and banking statements on a weekly and monthly basis
Maintain quality standards by establishing and enforcing organizational standards
Ensure applicants understand the importance of timing with immigration paperwork, appointments, and testing and are consistently monitored for compliance
Build company image by collaborating with customers, government, community organizations, and employees and enforcing ethical business practices
Liaise closely with the founder and board of directors to ensure best practices and goals are on track

Qualifications:

A bachelor’s degree in a business-related discipline
A strategic, practical, and creative thinker
Regards honesty and trust as significant personal values
Organized, accurate, and very detail-oriented
Commitment to teamwork
Understands nepotism in the workplace is not tolerated
Ability to work under minimal supervision while delivering transparent results
Enthusiastic, diplomatic, and calm under pressure
Flexible and able to respond to change
Solutions focused with a can-do attitude
Effective team leader who leads by example
Understands cross-cultural communication and takes pride in business leadership

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