Nairobi Garage is a flexible workspace for innovative and growing businesses. We offer an invaluable network of Nairobi’s most high-growth and high-impact ventures. Members get access to business opportunities, networking events, workshops, and marketing support as well as access to affordable business services to support their growth.
Job Description for the General Manager at Nairobi Garage
Main Focus Areas
Team performance and growth
Customer retention and community management
Budget management
Operational efficiency and service delivery
Team Performance
Enforce policies for all staff under your management
Keeping staff on track with their goals and deliverables, demanding high levels of performance
Offering support and leadership in their decision making and development
Customer Satisfaction
Take responsibility for ensuring excellent levels of customer satisfaction and quick resolution of issues arising
Lead your team on customer service and how to deliver excellent service
Ensure value and quality are delivered to our customers
Ensure great communication and customer service are delivered to all members
Ability to engage in community activities and ecosystem
Space Management
Ensure the space is maintained and repaired consistently and to a high standard, at all times
Ensure core utilities (internet, coffee, cleaning) and services are delivered at all times
Supplier Management & Spending
Manage the monthly budget and spending to reduce wastage.
Sales
Assist in closing sales leads for membership and growing the Garage membership base
Preferred Experience & Qualifications:
Bachelor’s Degree
Experience Managing People
Understanding of Accounting & Contracts
Knowledge and Interest in the Innovation & Entrepreneurship space in Kenya/Africa
Please send your CV – in email form, to work@nairobigarage.com with an email introducing yourself. You can include a link to your LinkedIn page, if you have one.
Apply via :
work@nairobigarage.com
