Responsible for overseeing the day to day running of the hotel, in the accordance with the hotel Standard Operating Procedures (SOPs) and the best practices including guest satisfaction, cost control, policies and procedures, so as to achieve utmost guest and staff satisfaction and effective and efficient property management.
Responsibilities
Ensure efficient and effective hotel operational systems, processes and policies: -Specifically, support better management reporting information flow and business process and organization planning.
Asset control management and maintenance: – To ensure proper care and control of property, equipment and materials.
Revenue and profit target: – To seek opportunities to maximize revenue for the hotel.
Quality Adherence: – Product and service quality operational efficiency and guest satisfaction.
People Management: – Acquisition, development and management of skills, abilities and talents to ensure staff retention.
Hotel values and culture: – Working towards attaining mission and organization cultures of the hotel.
Supporting functions: – Participate in all other industry related functions that will benefit the hotel.
Marketing:- Support and promote marketing functions of the hotel.
Qualifications
A minimum of a degree in Hospitality or equivalent.
10 years real experience in a reputed international brand hotel group.
A natural flair for selling and sound business acumen.
Property management experience.
People skills and emotional intelligence.
