Our client in the hotel industry is seeking to recruit a Garden Restaurant Supervisor to join their dedicated team in Thika.
Responsibilities
Create a sense of welcome and personalized service excellence for our guests
Display an active presence in our dining rooms and public areas, interacting with guests and colleagues
Effectively manage the systems in place to deliver superior service
Monitor resources, ensuring the tools are available to deliver services that meet and exceed guest expectations
Ensure appropriate performance management of colleagues in accordance with Fairmont standards, policies and procedures
Seek out new ways to enhance service and increase profits through effective and innovative promotions and marketing opportunities
Maintain a constructive, harmonious and communicative working relationship with all supporting departments
Champion the ongoing professional development, and work satisfaction of all colleagues
Ensure financial reporting is maintained and accurate
Monitor and manage labour costs and expenses daily, with a focus on meeting and improving financial targets
Ensure a clean and safe working environment, consistently promoting colleague health and safety
Promote and develop a culture of environmental awareness and responsibility
Ensure that the outlet maintains a first class, positive visual impact including ambience, cleanliness, decor and service flow
Set a positive example for Food & Beverage colleagues through exemplary dress, grooming and self-discipline and monitor colleague performance in these areas
Inspect menus, cutlery, linen, china, and glassware & equipment/tools on a regular basis ensuring they are clean, well maintained and consistent
Job Qualifications:
At least 3 years proven experience at supervisory level.
Proven track record of positive people skills and team leader abilities
Must possess excellent communications and presentation skills
Strong organizational and administrative skills
Energetic, enthusiastic, self-motivated and a definite team player
At least a diploma in a hospitality related course
Human resource management skills
Exemplary customer service skills
Pleasant personality
Ability to train others
Flexibility (duties and shifts)
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