Roles and responsibilities
Achieving Zamara’s ambitious strategic priorities will be complex and challenging. Its continued success will be dependent on building and retaining a world-class team.
The Fund Administrator will address the administrative aspects of pension schemes in order to drive data integrity, client satisfaction and client retention. This role reports to a Manager, Operations and Administration.
In more detail, the areas of responsibility include:
Database Administration
Providing annual audit data to fund accountants and responding to queries.
Verification of fund data and loading the information onto the selected admin system.
Preparing and reconciling member records.
Processing withdrawal requests for members.
Maintaining member pension records (bio data, bank details, emails) and updating contributions on the system.
Providing annual member statements after allocation of interest.
Supporting Team leaders and Administrators as required in ensuring team targets are met and set out procedures are followed.
Client Service
Conducting member education scheme / fund beneficiaries’ information about their rights and responsibilities in respect to the pension scheme / fund umbrella.
Dealing with pension scheme / umbrella fund complaints, disputes, general enquiries and correspondence from members, advisers, trustees, fund managers and communicating with them appropriately.
Operational Efficiency
Processing and payment of claims within 30 days in liaison with fund managers, custodians and trustees as appropriate.
Preparing and submitting quarterly returns of contributions to RBA.
Preparing quarterly admin reports.
Processing and payment of additional interest to members who have exited.
Experience and personal qualities
Bachelor’s Degree in a Business-related field.
One year experience in the pension industry.
Professional qualification in Actuarial/CPA/ACCA will be an added advantage.
Knowledge of legislation, investments, employee benefits.
Proficiency of the selected Admin System.
Expert knowledge of the Retirement Fund Rules.
Expert knowledge of the RBA Regulations.
Expert knowledge of the KRA taxation rules.
Expert knowledge of Schemes.
Excellent time management skills and ability to multi-task and prioritize work.
High level of professionalism and good communication skills.
Ability to work under pressure with minimal supervision.
Client service oriented and team player
Apply via :
info@zamara.co.ke
