Job Description
The job holder is responsible for the timely and accurate delivery of customer orders by use of a motorbike whilst upholding excellent level of customer service and after-sales support for maximum customer satisfaction in line with the Twiga Way of selling and the organizational strategic aspiration.
Responsibilities
Order Fulfilment: Deliver customers’ orders in a timely and accurate manner by ensuring adherence to delivery manifest.
Customer Relationship Management: Manage customer experience in liaison with the presales sales representative by ensuring a flawless and timely execution of promises made to the vendors regarding product delivery to drive sales volumes and maintain healthy mutual relationship between Twiga foods and the customers.
Account Management: Ensure that the collections for the day are tallying with orders placed, delivered and the reconciliations done on daily basis to ensure alignment with other departments for performance tracking
Proper Resource Utilization: Efficiently use company resources to ensure optimal returns for the Company. This includes ensuring that the motorbike, DMS handsets and other assets as may be allocated are in proper working conditions and available for inspection should the need arise.
Qualifications
Valid Driving license endorsed classes; BCE & FG
At least 3 years driving experience
At least 3 years work experience in a similar capacity in the FMCG industry
Valid certificate of good conduct
Competencies and Attributes
Excellent communication and negotiation skills
Attention to detail
Customer Focus
Planning and organizing skills
Negotiation skills
Proven integrity, transparency and accountability
