Job Overview
Reporting to the General Manager, the Front Office Supervisor main role will be to supervise and control all front office operations ensuring that revenues are maximized by providing excellent customer service.
He will ensure a warm and cordial reception to all our guests, ensure that check in procedures are strictly adhered to, be available to deal with clients’ complaints, ensure effective and speedy check out facilities, ensure set reservations and front office standards are adhered to, ensure proper staff management and any other duties that may be assisgned by management from time to time.
Qualifications for the Front Officer Supervisor Job
Diploma in Front Office Operations or related from a recognized institution
Computer Literate
Experience in working with a POS system
At least two year experience in a busy 4-5 star hotel l in a similar Position
Strategic, planning, problem-solving and analytical skills.
Team supervision experience.
Be able to work unsupervised in a busy environment
Excellent listening skills.
An experience and understanding of accounting and mathematical skills.
Friendly, social and pleasant personality.
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