Key Roles and Responsibilities
Perform reception duties in an efficient, professional and courteous manner.
Answer calls and maintain a rapid response rate according to agreed standards.
Promptly, accurately, professionally and courteously assesses 100% of received calls/inquiries and directs and/or records and relays messages.
Adapts at using all features of the telephone system.
Log information on calls that are not answered, where required and maintain detailed and accurate records
Operate a variety of standard office machines, including a personal computer and a variety of computer software, phone, shredding machine and photocopy machine.
Communicate and liaise verbally and in writing between clients /suppliers /visitors/ enquirers and relevant staff, and interpret and respond clearly and effectively to spoken requests over the phone or in person, and to verbal or written instructions.
Establish and maintain effective working relationships with co-workers, supervisors and the general public.
Maintain regular consistent and professional attendance, punctuality and personal appearance.
Maintain customer/ supplier and employee database
Directs all incoming mail to appropriate offices.
Receives deliveries when necessary and notifies recipients.
Maintains a thorough working knowledge of and adheres to organization policies, regulations and procedures.
Respects confidentiality in discussing participant/consumer, staff, and organizational matters.
Maintains the log book for cheque dispatch.
Maintains confidentiality of organization fiscal and personnel related information
Qualifications and experience
Minimum of 2-3 years working experience in front office and switchboard operation
Possess excellent interpersonal skills
Strong organizational and time management skills.
Good oral and written communication skills.
Records management skills.
Displays tact, diplomacy, and discretion when dealing with confidential information.
Exhibits maturity.
Professional attitude and appearance.
Maintains a positive attitude despite adversity.
Reliable and demonstrates administrative skills.
Demonstrates proper etiquette at the workplace.
Ability to work with diverse personalities.
Ability to maintain high levels of integrity
Flexible and able to adapt to a change in work
Apply via :
www.qsourcing.com
