Front Office Executive

Our client is seeking to recruit a highly skilled and self-motivated Front Office Executive for a High-End Spa to perform various administrative and clerical tasks.
Location: Gigiri Nairobi
Industry: Hospitality
Duties and Responsibilities

Maintain consistent, regular attendance record
Accurately book, change and cancel appointments.
Acknowledge and greet everyone who enters and leaves the spa.
Ensure that the check-in, check-out and payment process is handled in accordance with company policy
Provide callers and guests with detailed descriptions of spa treatments, packages, services, and hours of operation.
Familiarity with Booking Software
Answer the phone promptly and use the guest’s name throughout the phone conversation; operate phone system accurately and efficiently.  
Maintain eye contact when addressing external and internal guests; develop professional and personalized relationships with regular guests.
Handle guests’ questions and concerns promptly, professionally and courteously.
Maintain complete confidentiality in all guest matters in accordance with company policy;
Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
Maintain a clean; safe, fully stocked and well-organized work area.
Ensure adequate stock of supplies and equipment; inform management when stock is low.
Must be able to work without constant direct supervision and remain at assigned post for extended periods of time.
Regularly attend, participate in and support training and staff meetings for the spa.
Ability to perform the duties of the Retail Consultant as needed.
Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

Qualifications

Bachelor’s degree in hospitality or related field
Should have 3 years experience as a front-office executive
Hospitality experience is an added advantage
Preferably female
Excellent communication skills
Must be detail-oriented and have the ability to multi-task.
Ability to be efficient and productive in a fast-paced environment.

Interested and qualified candidates should forward their CV to: vacancies@integratedstaffingtl.co using the position as subject of email.

Apply via :

vacancies@integratedstaffingtl.co