Role Objective
Our client in hospitality is seeking to hire a customer centric individual who will propel the image of the company while ultimately enhancing customer experience.
Core Duties and Responsibilities
Welcome visitors and direct them appropriately to respective departments.
Handle high volume calls and forwarding phone calls as appropriate.
In charge of email correspondence and other social media correspondences as required.
Maintain a clean, positive, neat and welcoming office environment.
Manage office inventory such as stationery, equipment, and furniture, including timely requisition.
Solving client complaints and other related concerns.
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Any other duties assigned.
Job Specifications and Qualifications
Diploma in Business Administration, Communication, or elated field
At least 2 years’ relevant work experience.
Proficiency in MS Office Suite & CRM tools.
Key Competencies
Flexibility.
Excellent Good communication skills (written and verbal).
Phone etiquette skills.
Ability to multitask and prioritize tasks in a fast paced environment
Strong organizational skills
Customer centric skills.
go to method of application »
If interested in the position and meet the above requirements, kindly send your CV to the email careers@emergeegressconsulting.com and indicate the position applied for in the subject line.Front Office Assistant – on or before 29th August 2024Sales Executive – on or before 06th September 2024
Apply via :
careers@emergeegressconsulting.com
