What’s in it for you:
Private medical insurance as per Hotel offering
Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
Working with a hotel rich in history and known for exemplary services while growing your career
Employee Benefits Card offering discounted rates in Accor Worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21.
What will you be doing:
Perform check in, check out as well as room change procedures and ensure all data are accurately entered into the hotel system
Assist guests regarding hotel facilities and programs
Maintain knowledge with the hotels rooming procedure and assist as needed, ensuring all guests are escorted to their room/suite and full hotel tour is conducted
Attend to guest’s complaints, inquiries and requests and escalate the concerns to your manager/supervisor
Maintain knowledge of current hotel selling strategies, room promotions and packages
Other duties as required
First impressions are everything! We invite you to join our hotel as a Front Office Agent where you will take care of the guests from the moment they arrive to their departure by ensuring they have a memorable experience with us
Your experience and skills include:
Working knowledge of Micros and Opera PMS System as well as Microsoft Suite
At least 2 years’ relevant experience in a similar role preferably in a luxury hotel
Exceptional communication and customer service skills, both written and spoken.
Skilled in Front Office Operations
Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance
Proactivity and ability to multi-task and meet deadlines
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