Job Summary:
Responsible for the successful overall coordination and direction of all activities related to the Front office of the resort, ensuring smooth and efficient operations, profitability and quality standards in accordance with the resort’s policies and procedures.
Responsibilities
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
Lead and manage all aspects of the Front Office department and ensure all service standards are followed
Provide exceptional customer service to all guests, making their stay as comfortable and satisfying as possible while achieving team and Brand goals.
Ensure correct and accurate billing of guests and control of departmental operating float.
Ensure daily and monthly front office reports are accurately compiled and processed within the agreed time frame.
Maximize rooms revenue through participating in yield management meetings and implementing the agreed upon Revenue Management strategies and practices
Make courtesy calls to all the guests to ensure their complete satisfaction with the resort facilities and services
Develop and recommend budget, labor cost plans and objectives for the department
Coach, train and counsel employees to reflect the resort’s Service Standards and Procedures
Ensure all operations and cash handling are done as per the resort’s policies and procedures
Maintain excellent communication with all the departments
Maintain information on rates, specials, packages, programs while ensuring all staff are trained in all areas
Qualifications
Bachelor’s degree in Hotel management/ Hospitality Related
A diploma in Hotel Management (Four Years) From Kenya Utalii College will also be considered.
6 years’ experience in front office operations, 3 years being in supervisory position
Excellent knowledge of eZee System a must
Well-organized, detail-oriented and able to multi-task.
Must have effective problem solving/decision making abilities.
Must have excellent verbal and written English communication skills.
Skilled in creating analyzing and understanding reports.
Mature male applicants highly encouraged to submit their profiles.
Benefits:
Medical cover for self
Full Accommodation and Meals Provided
Return ticket
