Front Office

Starting date: Immediate.
Responsibilities:

Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel.
Prepare and conduct daily pre-shift meetings, communicate effectively with all team members and provide them with any information necessary to provide excellent customer service in accordance with TTH established guidelines.
To monitor room status and discrepancies.
Supervise the securing of external guest accommodation should an overbooking occur as per established TTH guidelines.
Ensure that a detailed hand over is carried out between shifts.
Supervise the preparation and co-ordination of group arrivals/departures.

Job Qualifications
Required skills and Competencies:

High school graduate or equivalent experience.
Hospitality certification is a plus
2 years Front Office experience in the hospitality industry.
1 year supervisory experience.