PRINCIPAL DUTIES & RESPONSIBILITIES
Greeting guests on arrival to the hotel and making them instantly feel at ease
Processing check-ins and explaining key facilities within the hotel
Taking bookings by phone, email or walk ins and recording all details in our online system
Providing advice and information about local attractions, restaurants and transport options
Creating final bills at check-out and processing payments
Helping guests with special requests, for example wake-up services and taxi bookings
Taking messages and passing them on to guests promptly
Dealing with guest complaints or issues in a timely and professional manner
Liaising with housekeeping staff to ensure rooms are available for check-in
REQUIREMENTS:
Diploma / Degree or equivalent
Guest/customer relations experience, preferably in a hospitality environment
Strong working knowledge of relevant computer software including MS Office and booking and payment systems
Numeracy skills and Administrative skills
Professional appearance and attitude
Effective verbal and written communication skills
Ability to handle stress and stay calm under pressure
Flexible regarding work schedules
Ability to respond appropriately to diverse to diverse customers and guests (foreign languages added advantages)
If you are interested e-mail your resume to hr.tropical@sandies-resorts.com Cc: rmkenya@diamonds-resorts.com
Apply via :
hr.tropical@sandies-resorts.com
