General Purpose
To greet guests and allocate rooms according to laid-down procedures.
Represent the establishment in a professional Business Manner.
Responsibilities
Reception/Cashiering
To greet the customer and identify his/her specific reservation.
To register the guest, ensuring that the necessary details are obtained, i.e. name in full, address, whether company or private booking, special rate, allowances, VIP, charge details, nationality, passport number, etc.
To allocate rooms according to reservations list, ensuring that this is what the guest has booked, both in terms of the room itself and the rate to be paid.
To issue the key and liaise or alert the porter so that the guest’s luggage is taken to his room and the key issued.
To update occupancy list, giving copies to relevant staff.
To ensure that all departments, particularly restaurants, are notified of the tariff entitlements.
To complete shift handover book with all necessary information to ensure smooth transitions between shifts.
Telephones
To answer all incoming calls politely and take messages or direct the call accordingly
Guest Relations
To assist all in-house guests with locating hotel facilities
To answer any questions that the guests may have
To deal with all guests complaints quickly, politely and promptly
Meeting rooms
To ensure a prompt, courteous response and follow up to all enquiries.
To ensure that once a booking is confirmed, all details and requirements are noted, using a check list, so that nothing is forgotten.
To liaise or ensure liaison with the client a few days before the meeting to confirm exact numbers, prepare detailed banquet event orders and circulate information to the appropriate departmental heads.
To check the meeting rooms and cloakrooms for cleanliness before guests arrive and ensure tables are set.
To greet the host and circulate during the course of the function to provide appropriate contact information in the event of a problem or complaint.
To ensure that the accounts department receives accurate information to enable it to correctly bill the client.
To check for guest items that may be left after the function and ensure that equipment is removed once the function is over and returned to its correct storage place.
To give feedback on guest letters and comments.
To assist all guests with use of office machines and equipment as required.
To ensure that all services utilized are correctly billed in the system
Perform other tasks as necessary in order to achieve the operational and financial goals of the organization
Qualifications
Diploma in Front Office Management or other related field preferred
3 to 5 years in a Front Office of a medium to busy Hotel.
Proficiency of Micros Fidelio, Sun Systems, PMS, Microsoft Office Excel, Word and Outlook.
go to method of application »
