About the job:
We are a leading Country Club in Kenya seeking to fill the position of Front Desk Agent.
Duties and Responsibilities:
Guest/Member Relations:
Receiving and handling reservations inquiries made online, by emails or telephone in a timely manner and as per the set standards.
Completing guest pre-arrival, arrival, and departure procedures as per the set standards ensuring that guest folios are accurate before they check out.
Verifying guests’ payment methods during check-in ensuring that all guest charges are fully settled upon check out.
Organizing airport pick up and drop offs or any transport services requests for the guests.
Assist guests and members with required information.
Keeping abreast of attractions and current promotions and Club events to provide information to the guests upon request.
Administration Functions:
Assist in keeping the reception area clean and tidy, always.
Facilitate members and corporate facility show round if need be.
In a timely manner, update the Finance Department with payment details that may require back-office recording.
Academic qualifications and experience:
Diploma in Front Office operations
Certification in Customer Service
Proficiency in use of Computers
Well versed and experienced in (Fidelio OPERA Reservation System (ORS) or Jonas software) and front office operations
2-3 years of guest service experience in a reputable hotel/residence.
Personal attributes:
Excellent communication skills both written and spoken.
Good interpersonal skills.
Good organizational skills and keen to details.
Public relations and problem-solving skills.
Mature and confident.
A great sense of urgency in execution of tasks.
Interested and qualified applicants should send their updated CVs and application letters to recruitment@karen.or.ke by 5:00 pm on 7th February 2022 with the email subject – Front Desk Agent.
Apply via :
recruitment@karen.or.ke
