Job Summary
The candidate will be responsible for handling the Club’s front office operations, receiving guests, handling enquiries, managing the switchboard, and handling payments in a timely manner, per the established procedures
Duties and Responsibilities
Greet and welcome members/ guests in a professional and friendly manner
Provide basic and accurate information to members and guests including basic account information and upcoming club events
Handle member booking requests accurately and in a timely manner
Direct members and guests to the appropriate person or office
Ensure the reception area is always tidy and presentable
Respond to or acknowledge all emails sent to the assigned mailboxes in a timely and professional manner
Answer, and screen incoming phone calls in a timely, friendly and professional manner, transferring calls to the right persons/department when required
Acknowledge and log all complaints received from Members or guests and follow up with the relevant persons or department
Receive, sort and distribute all mail and deliveries
Assist members with bill payments
Required qualifications and Experience
Relevant degree in Front Office operations or Guest Relations
Minimum 2 years of guest service experience in a reputable organization
Certification in Customer Service/Relationship Management
Experience working in a busy, professional business center
Proficiency in Computer application
Well versed and experienced in (Fidelio OPERA Reservation System (ORS) or Jonas software) and front office operations
Basic reporting skills will be an added advantage
Personal attributes & Functional Skills
Good command of English both written and oral Portray good interpersonal and organizational skills
Must be presentable and well groomed
Interested External applicants should send their updated CVs and application letters to recruitment@karen.or.ke by 5:00p.m on 3rd August 2024 with the email subject being Front Desk Agent.
Apply via :
recruitment@karen.or.ke
