Job Purpose:
Objective of this role is to support the business in driving efficiency in execution of below responsibilities.
Review of Fraud related Incidences and Investigations
Tracking and receiving of investigations reports and maintaining of a database on fraud and incidences.
Reviewing and approval of investigations recommendations.
Reviewing, follow-up and approvals of refund executive approval memos.
closure of the executive approved investigations recommendations by either refunding customers.
Communicating investigations outcome with the branch management for further relationship management and dispute resolution.
Requesting for evidence in support of investigations findings and recommendations.
Following-up and raising change requests on control gaps identified through the investigations process and ensuring timely closure.
Liaison with Fraud risks on implementation of Fraud preventions measures identified and follow-up on control gaps identified.
Engagement with auditors and satisfactory supporting fraud related Operational Losses amount.
Recovery Of Reported Losses.
Timely recovery of branch reported cash shortage amounts as per branch operations procedures.
Minimizing and controlling Operational Losses from fraud related activities.
Review of HR surcharge and implementation of recoveries as per documented proposals.
Timely follow-up of recovered or held as proceeds of fraud related activities including reversals from mule accounts.
Sundry Debtors and Cash Shortage Management.
Review of reported cash variance incidences.
Recommending shortage cases for HR disciplinary as per policy on management of variances.
Maintaining an up-to-date record of receivable Debtors and shortage amounts.
Propose timely write off non-recoverable receivable amounts.
Maintaining Sundry Debtors and Cash shortage balances within annual budget and provision.
Overage Accounts Management
Maintaining up to date record of both Cash Overage and ATM Overage accounts.
Review of overage accounts and recommend HR disciplinary as per new policy on management of variances.
Propose timely write back of unclaimed overage amounts.
Insurance claims.
Review of insurance policies and renewals of Professional Indemnity, Bankers Blanket Bond and Fidelity guarantee bank policies
Reviewing and determination of insurable losses incurred within operations.
Timely reporting insurable losses to the insurer
Reviewing of policy clauses and follow -up to ensure compliance and adherence.
Meetings with the loss adjusters and defending insurance claims through provision of documentary evidence.
Review and execution of Discharge Voucher final compensation offers.
Qualifications
Educational & Professional Qualifications:
Bachelor’s degree in accounting, business administration, risk management, or information technology.
6+ years of experience in Financial Services with at least 5 years’ experience in fraud risk management, prevention, detection, or investigations.
Professional certifications such as Certified Fraud Examiner (CFE) is highly desirable.
Key Skills and Competencies:
In-depth knowledge of fraud prevention and detection techniques, technologies, and payment industry best practices.
Understanding of payment fraud risks, business controls, regulatory issues, and market practices.
Ability to collaborate with other teams and influence change within business units and teams.
Strong analytical and problem-solving skills, with the ability to deduce insights from diverse data sets and identify potential fraud indicators.
Excellent communication, negotiation, and presentation skills, with the ability to convey risk management concepts to diverse audiences.
Proficiency in regulatory frameworks and compliance requirements related to payments.
Leadership and team management abilities, with a track record of championing the implementation of control recommendations.
Apply via :
equitybank.taleo.net
