Fraud Control Internships Responsibilities
To handle and review potential fraud bookings in order to avoid chargebacks (manual fraud review, gather information through research and customer calls)
To analyze completed transactions to determine if fraudulent activity is present (transactions in 40+ countries)
Report fraud trends to supervisors, review and analysis of chargebacks received to improve process
Communicate and involve all relevant internal and external stakeholders to respond to incident cases:
Coordination with Customer Service teams to update status of booking, coordination with Finance team to update status of payment
Direct link with Customer service teams to discuss how to inform customers about services available and accessing customer needs
Communicates appropriate options for resolution in a timely manner.
Limit potential loss exposure by placing holds in order to block future fraudulent transactions
Maintains or exceeds established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses
Performs special projects in a timely manner, as requested.
Requirements for the Fraud Control Internships
Undergraduate Degree/Diploma in relevant field
At least past experience in a similar role
Fluency in English is a MUST
Fluency in French will be a plus
Independent and resourceful
Advanced analytical skills
Ability to handle potentially volatile situations and make quick decisions which achieve resolution
Strong drive and leadership
Impeccable communication skills (spoken and written)
Exceptional organizational skills
Proficiency in Microsoft Excel
Ability to work independently and in a team
High level of motivation, determination and commitment.
Mentality of client service and taking responsibility beyond direct duties.
Flexibility to adapt and able to manage multiple assignments while working independently;
Ability to successfully utilize web based people search tools
May require shift-work, including weekends, non-business hours and holidays
