JOB PURPOSE
As a Fraud Analyst Intern, you will take part in the accurate processing of all fraud-raised inquiries and proper documentation of all fraud leads within the stipulated service level agreement. You will gain valuable experience in extracting data using special tools responding to data-related queries, analyzing and interpreting trends from the data, and reporting trends to add business value.
KEY JOB FUNCTIONS
Document and track all fraud tickets on fraud SharePoint list correct data and maintain a high standard of data quality, controls, and comprehensiveness regarding all recorded data.
Respond to all fraud inquiries and leads provided within stipulated timelines.
Monitor and Man, the fraud escalation queue on Freshdesk to ensure SLA adherence.
Conduct due diligence, and process all fraud tickets from Freshdesk with complete accuracy.
Conduct recorded investigations over the phone by interrogating suspects and the claimant to determine the legitimacy of the fraud allegations.
Send daily reports on daily ticket resolution and audit.
EXPERIENCE/ SKILLS & COMPETENCIES/ LICENCES & CERTIFICATIONS/ EDUCATION REQUIRED
Proficiency in Excel, data analysis, and data cleaning.
Proficiency in PowerPoint, Word, and understanding of statistics and quantitative methods
Certification in a fraud-related discipline, such as Certified Fraud Examiner (CFE) is an added advantage
Two years’ work experience in a professional role.
Knowledgeable in identifying indicators of fraud through data mining and analytical exercises.
Interpersonal skills to effectively communicate with and manage business expectations with key stakeholders.
A positive, learning-oriented attitude and capacity for self-empowerment.
Apply via :
jobs.ashbyhq.com
