JOB DESCRIPTION FOR FOOD AND BEVERAGE RESTAURANT SUPERVISOR
To liaise with the Hotel Manager on the day to day running of the hotel.
To implement the consistent delivery of superior customer service through the Customer Service Program.
To ensure that the department creates a professional impression to customers and team members.
To participate with action on Customer Service Reports relevant to your department to achieve positive and consistent results.
To act on customer feedback relevant to your areas of responsibility. This to include customer complaints and compliments.
To assist with and suggest new promotional opportunities to enable departmental sales to meet and exceed budget. This to include the planning, implementation and review of promotions.
To keep all department team members sales focused.
To assist with leading and motivating the departmental team to promote good employee morale and ensure a high level of commitment and pride in the Hotel.
To carry out planned training and development in a systematic and professional way in order to meet the needs of the business and assist in individual team members personal development.
To continuously coach and counsel colleagues.
To measure the success of food and beverage services training in meeting departmental objectives.
To supervise the department to ensure effective operation on a day to day basis, whilst maintaining company brand standards consistently with attention to detail. This is to include ensuring shift controls and procedures are adhered to.
To comply with statutory and company requirements for Health and Safety, Food Safety, Risk Assessment, Licensing Laws, Disability and ensure all employment legislation is strictly adhered to.
To act as the Hotel Guest Relations Manager as required, ensuring a professional and friendly service throughout the hotel where this forms part of your responsibility.
To assist in hiring of service staff.
To be fully aware of and comply with hotel and company rules and regulations as identified in the General Operations Guidelines and regulations handout.
Interested and qualified candidates should forward their CV to: info@heelonhills.co.ke using the position as subject of email.
Apply via :
info@heelonhills.co.ke