Responsibilities
Manage All F&B Operations
Oversee day-to-day operations within budgeted guidelines and to the highest standards.
Ensure that all F&B operations run smoothly and efficiently.
Review and Set-Up Procedures
Regularly review procedures and policies to identify areas for improvement.
Implement changes as necessary to enhance efficiency and service quality.
Manage Computer Systems
Understand and manage computer software programs (MS Office, restaurant management software, POS).
Ensure all systems are utilized effectively to improve operations.
Customer Service Excellence
Preserve excellent levels of internal and external customer service.
Proactively respond to customer needs and concerns to ensure satisfaction.
Menu Design and Goods Purchasing
Design exceptional menus that meet customer preferences and trends.
Purchase goods and continuously seek improvements in menu offerings.
Lead F&B Team
Attract, recruit, train, and appraise talented personnel.
Establish a motivated and cohesive team environment with a focus on teamwork and ownership.
Set Targets and KPIs
Establish targets, KPIs, schedules, policies, and procedures.
Monitor performance and adjust strategies to meet and exceed targets.
Compliance
Ensure compliance with all health and safety regulations.
Maintain a safe and hygienic working environment.
Reporting
Report on management regarding sales results and productivity.
Provide insights and recommendations for improvements.
Requirements
Bachelor’s degree/Diploma in Hospitality Management, Food & Beverage, or a related field.
Minimum of 3 years’ experience in the hospitality industry with a focus on F&B
In-depth understanding of food and beverage trends and best practices
Excellent leadership and organisational skills
Customer-focused and service oriented
Knowledge of health, safety, and food service regulations.
Working knowledge of a variety of computer programmes (MS Office, restaurant management software, POS) may be preferred.
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