Role Details – Key Responsibilitiesand Accountabilities:
Guarantee the quality of services offered to customers in the department as well as listening to customer needs and suggestions
Monitor and follow up the movement of the product in the promotional area (G1, G2 …etc.) and take the immediate corrective action when/where needed.
Monitor inventory stock and reorder when inventory drops to a specified level
Manage the performance of the whole department (Sales margin, stock level, shrinkage, costs and fees)
Ensure assortments are aligned with each store’s specific cultural, economic and social features.
Develop the price image and freshness image.
Initiate and motivate comparative studies between Sections that can contribute to the efficiency of the commercial concepts.
Attend customers when they need support, listen to their requirements and offer solutions
Monitor sales activities to ensure that customers receive best-in-class service and quality goods as or above set standards
Ensure product availability and service level at any point of time and ensure that the presentation of goods is in line with agreed plans
Monitor and report competitor activities (Prices, range, quality etc.) and forward solutions to be best-in-class
Ensure the financial process in his department in term of Financial KPIs, Budget and DOA; to secure the return of investment on current operating projects.
Personal Characteristics and Required Background
Skillset (job specific technical skills and behavioralcompetencies needed):
Good Communication and Presentation Skills
Customer Service Orientation
Time Management
General Product Knowledge is an advantage
Language: English (Full professional proficiency – Required)
Minimum Experience: Experience of 5 years in Retail Business; and 3 years in an operations supervisory role
Minimum Qualifications/education: Bachelors’ Degree in Commerce or Finance
