Responsibilities
Anticipate guest’s needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Conduct pre-shift meeting with staff and review all information pertinent to the day’s business.
Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
Prepare weekly work schedules in accordance with staffing guidelines and labour forecasts. Adjust schedules throughout the week to meet the business demands.
Ensure that staff report to work as scheduled. Document any late or absent employees.
Address customer inquiries and complaints.
Handle complaints, conflicts, questions and suggestions from F and B employees.
Coordinate music selection and entertainment, ensuring correct volume and appropriateness to clientele.
Inspect grooming and attire of staff and rectify any deficiencies.
Any other duty assigned from time to time.
Qualifications
Required skills and Competencies
Diploma in Hotel Management course
At least 2 -3 years of experience in a busy restaurant with high-end service standards
Ability to perform training and coaching of restaurant staff on regular basis
Great communication skills – Ability to deal with customer complaints
Good presentation skills
Attention to details
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