Key Responsibilities
Advises customers about necessary service for routine maintenance.
Work closely with the Fleet center management to deliver timely repairs.
In detail explain the products and the services offered at the KK Fleet center including car wash, repairs, express services, among others.
Lead in customer retention
Coordinating between the Fleet center staff and the customers
Marketing strategies including digital marketing.
Confers with customers about inspection results, recommend corrective procedures and prepare work order and quotes for needed repairs.
Prepares a repair order showing, cost and labor estimates for service.
Communicate brief but detailed description of the customer’s concern on the repair order to help the technician locate the problem.
Feed back to the client on the work performed and the repair order charges to the customer.
Handles customer complaints.
Schedules service appointments and lead in organic growth within identified clients.
Obtains customer and vehicle data prior to arrival, when possible, for speedy service
Provide advisory to clients on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
Provides a complete and accurate written cost estimate for labor and parts.
Carry out service booking with the fleet center coordinator.
Checks on progress of repair throughout the repair duration. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Implements and maintains a service marketing program.
Qualifications & Experience
Degree or Diploma I Automotive engineering
3 years’ experience in a busy workshop or dealership
PR and customer service skills
High levels of integrity
Marketing skills
Online marketing skills
Basic mechanical knowledge
Ability to remain calm and undertake various tasks.
Good communication skills
Planning and organizational skills
Problem solving
Decision-making
Team player
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