Nova Pioneer is looking for a superstar Finance Coordinator to help support its Revenue Management function for its High Schools.
If you:
Love all things Invoicing, Collections & A/R Management for a Network of Schools
Have a knack for fast, professional & timely customer care
Have an accounting background to be able to handle fast-paced & structured reporting systems to manage various work-streams on a weekly basis (added project management background a plus)
This is the job for you!
This is an exciting opportunity to be a part of an innovative network of schools that is developing generations of innovators and leaders who will shape the African Century.
About the role:
Key responsibilities for the role include:
Billing & Collections
Generate accurate termly / annual invoices for various fee streams
Ensure collection of all billings by set deadlines
Communications
Provide 2nd level comms for all queries that can’t be resolved at 1st level
Ensure all customer queries (phone & email) are responded to in 24 hours.
Maintain a positive, empathetic and professional attitude toward customers at all times.
Thorough product knowledge so that you can answer all customer queries.
Ensure records of customer interactions, transactions, comments and complaints.
Communicate and coordinate with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Bank Reconciliations & Ledger Management
Ensure daily reconciliation of all receipts that come in the previous day
Ensure generation of customer receipts and emailing them to customers as part of daily reconciliation
Resolve any escalation of missing receipts with relevant colleagues and partners
Ensure follow up for receipts missing billing with relevant colleagues & partners
About You
Skills, Experience & Qualifications required:
A Bachelor’s Degree (in Business preferred)
CPA – Section IV (or its equivalent) minimum
A minimum of 2 years of working experience (Revenues & Collections Management is a plus!)
Customer service experience
Experience in a startup or in a company that gives you significant autonomy and responsibility is a plus!
Results-driven: goal-oriented, move fast and take ownership of work.
Excitement about our organizational culture and in particular, be fired up to challenge yourself by embracing mutual vulnerability and a fire-hose of feedback.
Ability to treat all confidential information with the utmost professionalism.
